We want every customer to be fully satisfied with their purchase.
If an item doesn’t fit or is not to your liking, we offer easy exchanges and returns on all regular price orders. While we provide free shipping to you on most orders, the cost of return shipping is the responsibility of the customer.
Orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service.
Return or exchange via mail - start here:
You may return unworn, unwashed, and undamaged items within 30 days of purchase.
Items purchased during end-of-season sales and identified as "Final Sale" on the product page cannot be returned for a refund.
Please note that custom orders, underwear/hosiery and final sale items cannot be returned or exchanged.
We inspect all returned items when they arrive at our processing facility.
You can initiate a return of an item within 30 days of purchase, and we will refund the full cost of the merchandise in the original form of payment as long as the item is unworn, unused, unwashed, unaltered and with all packaging, including the No Man Walks Alone tag still attached.
We will not accept returns, and will not offer refunds for special order items (custom, made-to-order), underwear/hosiery, gift cards and any final sale products. Final sale products are clearly indicated as such.
We will not accept returns of shoes which are scuffed, scratched or otherwise show signs of wear. As such, we recommend that you try on the shoes on a carpet or other soft surface.
In the event that any returned item is rejected, we will ship the item back to the customer.
Once your items have been received at our warehouse and processed, your refund will be initiated within 1-2 days. Please allow 3-5 business days for your refund to be processed by your bank.
If you have questions regarding an international return, please contact customer@nomanwalksalone.com. Shipping for returns from outside the United States are at your own cost. Prepaid return labels are only available for US orders.
Gift orders can be exchanged or returned for store credit only.
Start your Gift Return online here. You will need to provide the order number and billing or shipping zip code. If you don't have it, please contact Customer Service at customer@nomanwalksalone.com for assistance.
As soon as you return your order by mail or in-person, you'll receive an email with your store credit code
If you return your full order, your refunds to store credit/gift certificate and credit card will match your initial payments exactly.
For partial returns and refunds, our system will first refund your store credit or gift certificate until the initial balance is reached, then will allocate excess refund to your credit card payment.
We cannot accept returns or exchanges for items that are worn, used, washed, altered or missing their packaging or tags
We cannot accept returns or exchanges for special order items (custom, made-to-order), underwear/hosiery, gift cards and any final sale products. Final sale products are clearly indicated as such on their product page.
We cannot accept returns of shoes which are scuffed, scratched or otherwise show signs of wear. As such, we recommend that you try on the shoes on a carpet or other soft surface.
In the event that any returned item is rejected, we will ship the item back to the customer.
Gift orders can be exchanged or returned for store credit only.
Our returns policy is flexible and generous as we want every customer to have an easy shopping experience and be fully satisfied with their purchase. We continuously monitor the rate of returns and customers who repeatedly return orders at a rate that we consider excessive will be flagged and could, at our sole discretion, see their account terminated and/or future orders being canceled. If this is the case with your account, we will contact you to let you know.
Please contact No Man Walks Alone Customer Care by email at customer@nomanwalksalone.com if you have any questions.