When Simon Crompton, founder and editor or Permanent Style, launched the idea of menswear awards, nominated and voted by the site's readers, we were intrigued and excited to see our little world of men's style and fashion animated with something as exciting as an award show !

Permanent Style is one of the leading independent publications on men's style and luxury in the world, and Simon's very thorough content is closely followed by a loyal reader base.

One of the category for these awards was called "Best customer experience" and asked readers to nominate and vote for the brand that they thought has been the best for customer service, in-store / online experience and quality of brand.

We were surprised - and honored - to see our name getting nominated many times by Simon's readers, and read religiously all the heart-warming feedback and praises posted there.   

As an online store, we often crave the human interaction that would allow us to hear directly from happy customers - so this was eye-opening and wonderful for our team.

We had to save some of our favorite quotes here 😀

"One of the, if not the, most enjoyable shopping experiences I’ve had. They were willing to let me try on a bunch of things and offered excellent style advice. I’m hard pressed to think of a better experience shopping both online and offline."

"Not only is the service absolutely impeccable but the curation of Japanese and European brands based on the team’s personal taste is incredible, and I’ve discovered many makers I had never have heard of before. Furthermore, they manage to create a real sense of community among customers, which is pretty impressive for an online store"

"Unquestionably, my favorite store. Customer service is without equal"

"The only menswear vendor I trust completely and the service is beyond top notch"

"A place where one can be confident one is getting that right mix, and the team’s eye and customer service are excellent"

Simon during one of his visits to our HQ a few years ago

Once the votes were tallied and tabulated, we were ecstatic to receive a call from Simon to give us the news that No Man Walks Alone had received the most votes and was the winner of the award.

It meant a lot to us back then and continues to mean a lot, to receive this feedback and that our customers went out of their way to take the time to nominate us and vote for us.   And we look forward to continuing to serve our customers the best we can.

You can read more about the various award categories on Permanent Style's website.